Property Investor from London

When we asked, How did we do and what could we do better? Please use this space for your comments (especially if any of your ratings are less than 4) and to suggest things we could do to improve our service.

 The client replied “ I’ve been using Kingfields since 2010 for the purchase and sale of my properties in London, as a first time buyer and then an investment buyer, and also referred my sister to them for both her purchases and sales. Each experience was excellent and incredibly supportive, despite the long drawn out processes (no fault of Kingfields), and met the full needs and objectives. My most recent experience in particular, the sale of my apartment in Fulham, was a frustrating one due to the buyer, but Fozia was fantastic throughout.”

When we asked, How do we compare with other law firms? (If you have experience of others)?

 The client replied “ I have used Kingfields for the purchase and sale of two properties, and recommended my sister to do the same. Again, with the purchase and sale of two properties. The service provided on each occasion has been excellent and extremely supportive throughout complicated scenarios. Only piece of constructive advice I’d suggest is making sure clients know when their point of contact is going to be out of the office and who will be able to deputise on their behalf. With property purchases/sales, the time frames can often be crucial and it can cause a bit of panic on the client side if we don’t know when someone might be OOO. It was always resolved and sorted, but would avoid chasing your team and you receiving those messages.”

Ms L

March 2023